Privacy Policy

1. Introduction

SS Creation ("we," "us," "our," or "Company"), an authorized Tata Play Channel Partner (Code: 20219), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our DTH connection services in Chennai and Tamil Nadu.

2. Information We Collect

We collect information in various ways, including:

• Personal Information: Name, email address, phone number, address, and payment details
• Account Information: Subscriber ID, connection type, and service preferences
• Device Information: Browser type, IP address, and operating system
• Usage Data: Pages visited, time spent, and features accessed
• Contact Form Data: Any information you provide through booking or inquiry forms

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill DTH connection requests and orders
• Send service-related updates, promotions, and offers
• Respond to inquiries and provide customer support
• Improve our website and services based on your feedback
• Comply with legal obligations and prevent fraud
• Conduct marketing and promotional activities
• Analyze usage patterns and trends to enhance user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Tata Play for service delivery and account management
• Payment processors for transaction processing
• Service providers who assist in our operations
• Legal authorities when required by law
• Business partners with your consent

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use SSL encryption, secure payment gateways, and restricted access controls to safeguard your data. Your sensitive information (such as credit card numbers) is never stored on our servers after processing.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how you use the site
• Marketing Cookies: Track your preferences for targeted content

You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request correction or deletion of your data
• Opt-out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at 7449059509 or via email.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take appropriate steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your information.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data subject to legal obligations.

11. GDPR and Data Privacy Compliance

We comply with applicable data protection laws including GDPR principles. We process your data only with your consent, for legitimate interests, or to fulfill legal obligations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: